Wheyer | India
Back

Refund Case

Case ID: TXR-R4511

Status: Pending Vendor Response

Please respond within 24 hours to avoid auto-resolution.

Pending Vendor Response

Booking Details

Booking ID

TXB-45811

Package

Manali Adventure Trek

Customer

Rahul Sharma

Travel Date

12 Mar 2026

Guests

2

Total Paid

₹18,500

Escrow Status

Locked

Vendor Payout

On hold

Customer Complaint

Issue Type

Vendor did not show up

Submitted On

13 Mar 2026

Customer Description

"We reached the pickup location but the guide never arrived. We waited for 1 hour and could not contact the vendor."

Customer Evidence

Evidence 1
Evidence 2
Evidence 3
Evidence 4
PDF

Vendor Evidence

Upload your evidence (Photos, Videos, PDF)

Minimum 4 images. Maximum 12 images.

Vendor Response

Explain your response

Select Suggested Resolution

Note: Vendor responses can only be submitted once. After submission, status will change to "Vendor Responded".

Case Timeline

Customer submitted refund request

13 Mar 2026, 10:31 AM

Escrow payment locked

13 Mar 2026, 10:31 AM

Vendor notified via email and SMS

13 Mar 2026, 10:31 AM

Awaiting vendor response

Pending